How long will the delivery take?
Typically orders will arrive to you between 10–14 days after you order.
We are trying our best to provide high-standard products and services. However, due to certain delays that may be outside of our control (weather, strikes, third-party management, etc.) it could take longer than this. Just let us know if this happens and we'll figure it out for you. Your patience is much appreciated.
Please also refer to our Shipping Policy for more information.
How to track my order?
Orders are the most important connections between Cela Amsterdam and our valuable customers. Hence, all Cela Amsterdam orders are trackable.
Your tracking number will be sent to your email as soon as it becomes available. During busy periods, it might take the courier longer to generate the tracking number.
Your patience is much appreciated.
How do I care for my products?
Tips for caring for your Cela Amsterdam Jewelry:
- Avoid wearing jewelry whilst doing housework, yard work, and any other kind of rough work. All jewelry can break or get scratched up.
- If your jewelry comes in contact with bleach or any highly acidic substances such as lemon juice, wash with water immediately.
- Store your jewelry in a fabric-lined case or box to prevent scratching.
- Do not store jewelry all together without all clasps being closed and separation — they will get very tangled and you will be very unhappy to untangle the mess.
How do I clean my products?
- Jewelry cleaner: Use Cela Amsterdam (available from us) or another brand-name liquid jewelry cleaner for diamonds. Read the label clearly and follow instructions.
- Detergent bath: Prepare a small bowl of warm water and a mild household liquid detergent that doesn't contain bleach. Brush the jewelry with a soft brush until you have created a lather around it. Rinse jewelry with warm water and pat dry with a lint-free cloth.
- Ultrasonic cleaning machine: There are many types of these small machines available. They will clean any piece of jewelry that can be soaked in a liquid within a matter of minutes. When the machine is turned on, a high-frequency turbulence is created.
Can I ship my order to a worldwide location?
Yes, we can ship almost anywhere!
However, we are unable to ship to any active military bases at this time.
When will my order be dispatched?
Your order will be shipped within 48 hours of purchase. Unless that day falls on a Saturday or Sunday — in that case, it will ship on the following Monday.
Having Difficulty?
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or contact our customer service team.